Contact Us

Fill out the form at the bottom of this page and we will contact you as soon as possible — or reach us directly using the details below.

Contact Us Directly

• Phone & WhatsApp (US)+1 (747) 279-9796
• WhatsApp (International)+86 159 1723 1165
• Emailcustomerservice@josenart.com
• Customer service hoursMonday–Friday, 9:00 AM–5:00 PM (PT)

Messages sent outside these hours are answered on the next business day. Quick answers about shipping, returns and orders are in our FAQs.

Our Mission & Vision

Learn more about Josenart’s story, vision and dedication to the planet.

Shipping & Delivery

Standard shipping is free worldwide, and duties and import taxes are covered by us — no extra charges on delivery. Production & preparation: 3–10 business days. Sea shipping: approximately 3–5 weeks after dispatch, including local delivery. Estimated total delivery: approximately 4–7 weeks from order confirmation. Need it sooner? Contact us before placing your order to check expedited shipping availability, estimated delivery time and any additional cost. See our Shipping Policy for full details.

Returns

You can return any item for any reason within 60 days of delivery for a full refund, and return shipping is free — we cover it. Contact us to start a return, and see our Refund Policy for details.