Due to the current impact on the carrier networks, orders may have longer than normal transit times once shipped from our distribution center. Please reach out to us at customerservice@josenart.com, if you need assistance with FedEx and other carrier transit delays. We apologize for any inconvenience that this may cause. Thank you!
Free Standard Shipping on ALL Orders
| Destination | Costs | Shipping Method | Handling Time | Shipping Time |
|---|---|---|---|---|
| Global | Free | Standard Freight | 1 – 5 Business Days | 10-12 Business Days |
Delivery & Shipping – Furniture Items
Due to their large size and weight, all furniture items are shipped via sea freight (free of charge), with an estimated processing time of 1–2 weeks and delivery in 3–4 weeks. Air freight is available upon request—please contact our customer service for a personalized quote. Furniture is delivered by freight carrier, typically curbside or ground-level only, and customers are responsible for moving items indoors and arranging installation. A tracking number will be provided, though updates may be limited during ocean transit. All customs duties, import taxes, and other fees are covered by us, so customers incur no additional charges. Delivery times may vary due to port congestion, customs, or other logistical factors.
Order Tracking
Once shipped, you will receive an Order Tracking Number (OTN) via email or SMS. Please use this number to track the status of your shipment. If you haven’t received your OTN in 5 business days, please contact us via any of the following methods: