Shipping policy

Free Standard Sea Shipping

Standard shipping is free throughout the United States, including Alaska and Hawaii. This also applies to remote U.S. addresses and oversized or heavy items. All standard orders ship by sea, followed by local delivery.

Production and Delivery Times

Production & preparation: 3–10 business days.
Sea shipping: approximately 3–5 weeks after dispatch, including local delivery.
Estimated total delivery: approximately 4–7 weeks from order confirmation, including production and shipping.

Business days are Monday through Friday, excluding public holidays. Week-based estimates refer to calendar weeks. For custom designs, the production estimate starts after you approve the final drawings; design review and revisions happen before production begins.

Local delivery is typically handled by UPS or FedEx. Larger or heavier items may require truck freight; see the furniture-delivery details below.

Need Your Order Sooner?

Need it sooner? Contact customer service before placing your order to check expedited shipping availability, estimated delivery time, and any additional cost. Email us at customerservice@josenart.com.

If an item needs replenishment or your order requires a different production schedule, we will confirm the estimate with you. Shipping estimates may vary with carrier schedules and destination. Please provide a safe, accurate delivery address and contact us before ordering if you have a fixed installation date.

Items Damaged in Transit

Please inspect the packaging on arrival. If the goods are visibly damaged, do not accept or sign for the package; obtain a damage notification from the carrier and notify Josenart immediately. For damage found after unpacking, contact us within 48 hours of delivery and keep the packaging and photos. The one-week carrier claim window is a separate carrier deadline, not an extension of our 48-hour reporting request. Contact us promptly so we can assist with the claim and next steps.

Track Your Order

After your order ships from one of our warehouses, tracking information will be sent to you via email. Use the tracking link in your shipping email to follow your shipment. Local delivery is typically handled by UPS or FedEx; larger or heavier items may use truck freight. To speed up delivery, your order may be shipped from different locations, so you may receive multiple packages — at no additional shipping cost.

Delivery Time

Estimated delivery is approximately 4–7 weeks, including 3–10 business days for production and preparation and approximately 3–5 weeks for sea shipping and local delivery. These are estimates rather than guaranteed arrival dates. For questions about availability and delivery time, please refer to the shipping section on the product page or email us at customerservice@josenart.com.

Change-of-Mind Refusals

For a change-of-mind refusal, or cancellation while the goods are in transit, round-trip freight and purchase costs will be deducted from the refund. This rule does not apply to a refusal made because of transit damage in accordance with the instructions above. If you receive an incorrect item, contact us for return instructions before sending it back.

Shipping for Furniture and Larger / Heavier Items

For items that meet standard size and weight limits, we use UPS or FedEx. Standard truck freight is used for larger or heavier items. The trucking company will deliver your goods "curbside" — you will need to accept delivery and unloading at your home, and you are responsible for moving the item inside and setting it up. We recommend having more than one person present when your product arrives. Assembly instructions are provided.

We do not use truck freight to deliver to Canada.

Truck Freight Notice

For all truck freight, the delivery service will notify you by phone at least 24 hours before delivery. Our staff will indicate your contact number and delivery address on the bill of lading before shipment. Once your order has shipped and the freight dispatcher contacts you, please confirm (and update if necessary) your delivery destination. They will arrange an approximate delivery window, usually within four (4) hours.

Note: if no one is home at the time of attempted delivery, a re-delivery fee will apply. Please make sure someone is available to receive the order. If the delivery truck cannot reach your home, we may need to deliver your goods to the nearest accessible location.

If you have any further shipping questions, please contact us at customerservice@josenart.com.