Shipping policy

Last updated: September 27, 2026

Free Standard Shipping Worldwide

Standard shipping is free on every order, worldwide, with no minimum order. In the United States this includes Alaska, Hawaii and other remote addresses, and it applies to oversized and heavy items too. All standard orders ship by sea, followed by local delivery.

Duties & Taxes

Duties and import taxes are covered by us — no extra charges on delivery.

Delivery Times

Estimated total delivery: approximately 4–7 weeks from order confirmation. Here's what happens after you order:

  1. Order confirmation: we email your order details right after checkout.
  2. Production & preparation: 3–10 business days.
  3. Shipping confirmation: when your order ships, we email you a tracking link.
  4. Sea shipping & local delivery: approximately 3–5 weeks after dispatch.

These are estimates, not guaranteed arrival dates. Outside the United States, some remote areas and shipments going through customs clearance may take a few extra days. Business days are Monday through Friday, excluding public holidays; week-based estimates are calendar weeks. For custom designs, production begins after you approve the final drawings. If an item needs to be restocked or your order needs a different production schedule, we'll confirm a new estimate with you. If you have a fixed installation date, please contact us before ordering.

To speed things up, a multi-item order may ship from different warehouses in separate packages, at no additional shipping cost.

Need It Sooner?

Contact customer service before placing your order. We'll check whether expedited shipping is available to your address and quote the estimated delivery time and any additional cost.

Items Damaged in Transit

Please inspect the packaging when your delivery arrives.

  • If the box is visibly damaged: do not accept or sign for it. Ask the carrier to provide proof of the damage (a damage notice), then contact us right away. Refusing a visibly damaged delivery costs you nothing.
  • If you find damage after unpacking: contact us within 48 hours of delivery with your order number and photos of the item and the packaging, and keep the packaging until the issue is resolved.

We handle the claim with the carrier and send you a replacement at no cost. If the item is no longer available, we'll refund it instead.

Refusing a Delivery

Refusing a delivery is not the same as making a return. If the packaging is visibly damaged, refusing it is the right thing to do and costs you nothing (see above). If you've simply changed your mind, please accept the delivery and request a free return within 60 days of delivery under our Refund Policy — we cover the return shipping.

If a delivery is refused for a change of mind, or an order is cancelled while it is in transit, the actual outbound and return freight we paid will be deducted from your refund. If you receive an incorrect item, contact us for return instructions before sending it back.

Larger or Heavier Items

In the United States, items within standard size and weight limits are delivered by UPS or FedEx. Larger or heavier items, including most furniture, ship by standard truck freight and are delivered curbside: you'll need to accept delivery and unloading at your home, and you're responsible for moving the item inside and setting it up. We recommend having more than one person present when it arrives. Assembly instructions are included. Outside the United States, the final delivery is made by a local carrier, and free standard shipping still applies.

Truck freight delivery

  • We include your phone number and delivery address on the freight paperwork. When the freight dispatcher contacts you after your order ships, please confirm your delivery address (and update it if needed).
  • The delivery company will call you at least 24 hours before delivery to arrange a delivery window, usually within four hours.
  • Please make sure someone is available to receive the order. If no one is home at the scheduled time, a re-delivery fee will apply; we'll tell you the exact amount before the delivery is rebooked.
  • If the truck can't reach your home, the goods may need to be delivered to the nearest accessible location.

Track Your Order

When your order ships, we'll email you a tracking link so you can follow your shipment. If you have trouble tracking it, email us with your order number and we'll check on it for you.

Questions?

Email customerservice@josenart.com or call +1 (747) 279-9796, Monday–Friday, 9:00 AM–5:00 PM (PT).