Shipping policy
Josenart orders are delivered through trusted third-party carriers. We regularly work with shipping companies such as DHL, UPS and FedEx.
Free Shipping on All Orders
The time it takes to receive your order is divided into processing time and delivery time.
Processing time: 0-7 working days
Delivery time: 15-20 working days
Large items (package size over 27.5" / 70cm): sea freight, 35-45 days
Note:
- Out-of-stock items will be replenished and shipped immediately after arriving at our warehouse. For large items, if the package size exceeds 27.5" (70cm), we will use sea transportation, and the shipping time is 35-45 days. We appreciate your understanding.
- Please provide a safe and reliable delivery address. If you believe your address cannot be delivered to safely, please provide an alternative address. If special shipping instructions are required, please indicate them at the time of ordering.
Items Damaged in Transit
Please carefully check the packaging for any visible damage upon arrival. If you find that the goods are damaged, please do not accept or sign for the package — obtain a damage notification from the carrier and notify Josenart immediately. If the damage is hidden, please notify us within 48 hours of receiving the product. Shipping carriers (UPS, FedEx, DHL) only accept damage claims within one week of delivery, so please contact us within that window; otherwise we may be unable to cover costs related to shipping damage.
Remote Area Surcharge
Free standard shipping applies to most addresses within the contiguous United States. However, deliveries to remote, rural, or limited-access locations may require an additional shipping surcharge due to carrier service limitations and increased transportation costs.
Remote locations may include, but are not limited to, Alaska, Hawaii, Puerto Rico, U.S. territories, islands, mountainous areas, and certain rural ZIP codes identified by the shipping carrier.
If an additional shipping fee applies to your order, our customer service team will contact you by email before shipment with the exact amount. We will not charge the additional fee or ship the order without your confirmation. You may choose to pay the surcharge or cancel the affected item for a full refund.
For oversized or heavy lighting fixtures, additional delivery charges may also apply based on the product's dimensions, weight, destination, and required delivery service. To confirm whether your address is subject to a remote-area surcharge, please contact us with your ZIP code before placing your order.
Track Your Order
After your order ships from one of our warehouses, tracking information will be sent to you via email. You can use the FedEx, UPS or USPS website to track your shipment. To speed up delivery, your order may be shipped from different locations, so you may receive multiple packages — at no additional shipping cost.
Delivery Time
Delivery time varies from product to product. Some of our products are shipped directly from the manufacturer and may take more than a week to dispatch. For questions about availability and delivery time, please refer to the shipping section on the product page or email us at customerservice@josenart.com.
Refused Deliveries
If a customer refuses delivery of the goods, the customer shall bear all freight and purchase costs. When a customer refuses the shipment or cancels the order while the goods are in transit, the round-trip freight and purchase costs will be deducted from the customer's refund.
Shipping for Furniture and Larger / Heavier Items
For items that meet standard size and weight limits, we use UPS or FedEx. Standard truck freight is used for larger or heavier items. The trucking company will deliver your goods "curbside" — you will need to accept delivery and unloading at your home, and you are responsible for moving the item inside and setting it up. We recommend having more than one person present when your product arrives. Assembly instructions are provided.
We do not use truck freight to deliver to Canada, Alaska or Hawaii.
Truck Freight Notice
For all truck freight, the delivery service will notify you by phone at least 24 hours before delivery. Our staff will indicate your contact number and delivery address on the bill of lading before shipment. Once your order has shipped and the freight dispatcher contacts you, please confirm (and update if necessary) your delivery destination. They will arrange an approximate delivery window, usually within four (4) hours.
Note: if no one is home at the time of attempted delivery, a re-delivery fee will apply. Please make sure someone is available to receive the order. If the delivery truck cannot reach your home, we may need to deliver your goods to the nearest accessible location.
If you have any further shipping questions, please contact us at customerservice@josenart.com.