FAQs

No. Standard shipping is free worldwide on every order, with no minimum. In the United States this includes Alaska, Hawaii, remote addresses and oversized or heavy items. All standard orders ship by sea, followed by local delivery.

Approximately 4–7 weeks from order confirmation: 3–10 business days for production and preparation, then approximately 3–5 weeks for sea shipping and local delivery. Outside the United States, some remote areas and shipments going through customs clearance may take a few extra days. These are estimates, not guaranteed arrival dates. See our Shipping Policy.

No. Duties and import taxes are covered by us — no extra charges on delivery.

Contact us before placing your order. We'll check whether expedited shipping is available to your address and quote the estimated delivery time and any additional cost.

When your order ships, we email you a tracking link. A multi-item order may ship in separate packages, at no additional shipping cost.

You can return any item for any reason within 60 days of delivery for a full refund. Items must be unused and undamaged, in their original packaging, with all parts and accessories included. See our Refund Policy.

We do. Once your return is approved, we send you a prepaid return label. For large or heavy items, we arrange a pickup from your address.

Within 3–5 business days after we receive and inspect your return, to your original payment method. Your bank or card issuer may need a few extra business days to post it.

If the box is visibly damaged, refuse the delivery and ask the carrier for proof of the damage — refusing a damaged delivery costs you nothing. If you find damage after unpacking, contact us within 48 hours of delivery with your order number and photos, and keep the packaging. We handle the carrier claim and send you a replacement, or refund you if the item is no longer available.

Please accept the delivery and request a free return instead. If a delivery is refused for a change of mind, or an order is cancelled while in transit, the actual outbound and return freight we paid is deducted from your refund.

Yes, if you contact us within 24 hours of placing it. Email customerservice@josenart.com with your name, order number and the change you need. After 24 hours, production may already be under way; if a change is no longer possible, you can still return the order after delivery under our Refund Policy.

Yes. We can make lighting to your chosen size, finish and material, or from your own drawing or reference photo. Production begins after you approve the final drawings, and we give you an estimated timeline at that point. See Custom Orders.

All Josenart products come with a 1-Year Limited Warranty against manufacturing defects. If something goes wrong, email us with your order number and photos or a short video, and we'll send a replacement part or a new fixture if needed.

Our fixtures ship with the certification required for your destination. Plug-in lamps come with a US, EU or AU plug to suit your destination. Hardwired fixtures, such as chandeliers, pendants, wall sconces and ceiling lights, connect directly to your home's wiring. Check the voltage listed on each product page.

We don't offer on-site installation. Installation instructions are included, and we recommend having hardwired fixtures installed by a qualified electrician.

Visa, Mastercard, American Express, JCB and PayPal. See Payment Methods.