Every Josenart product comes with a 1-Year Limited Warranty, and behind that warranty every custom piece passes stage checks during production, a functional test of switching and of dimming where fitted, a final inspection, and a set of real photos and videos sent to you before it is packed. Packing starts only after you confirm them.
What is checked while the fixture is being made?
Testing starts before any metal is cut. When a custom design comes in as a drawing, a 3D model or a photograph, engineers review it for safety and manufacturability, and the design team turns it into 2D and 3D production drawings for your approval. Production only begins once you have approved those drawings, so the first check is that the piece you approved and the piece on the bench are the same object. The guide to ordering from your own drawing covers what that review looks at.
During production the customization service page lists two things. The production step includes technical validation for safety standards and certifications, with UL and CE given as examples. And quality control checks run at every stage rather than once at the end. We check the delivery country on every order and ship each fixture with the certification required there: UL or ETL listing for the United States and Canada, CE marking for Europe. Copies of the certificates are available on request.
What does the functional test cover?
After assembly the fixture is wired up and run. The functional test covers switching, and dimming where the fixture is dimmable, and a final inspection follows it with the stated aim of defect-free delivery. Many designs in the catalogue are dimmable, and the product description says when a fixture supports dimming.
The six listings below show the bulb and driver specifications the test is run against, from six E12 sockets with bulbs included to an LED ring at 22W or 33W. Prices are the listing prices recorded on 2026-09-17.
ListingPrice (USD)Bulb and driver specification the test coversModern Dewdrop Globe Chandelier$459.00E12 x6, 40W max per bulb, bulbs included; 23.6" Dia x 21.7" HElegant Crystal Pendant Light for Kitchen$799.005- or 6-light, E12, 5W max per bulb, bulbs included; L37.4" or L49.2"LED Brushed Brass Ring Chandelier - Luxury Modern Chandeliers$1600.00LED 22W (6H, 23.6" Dia) or 33W (8H, 31.5" Dia), bulb includedSolid Brass Sconces With Reflection Shade$188.00E26 medium base, 60W maxWhite Round Drum Shade Rectangular Marble Base Arc Floor Lamp$942.00E26 x2, 100W max per bulb, bulbs includedIntegrated LED Modern 40 3/5" Dia Black Round Chandelier$1150.00LED 3000K, 24W / 32W / 40W for 6 / 8 / 10 heads, bulbs included
One example above is an integrated LED piece with a stated 3000K light colour, and one is an LED ring rated 22W or 33W; the rest are socket fixtures with bulbs included. More listings of this kind are in the chandeliers and pendants collection.
Do I see the finished fixture before it is packed?
Yes. Before packing, real photos and videos of the finished fixture are sent to you for confirmation, and only after you confirm does packing start. The photos are of your piece, not a catalogue sample, so a finish, a size or a drop length you changed on the drawings can be checked against the drawings you approved.
Once confirmed, the fixture goes into an individual carton inside a reinforced wooden crate with installation instructions and ships by sea; the packing and delivery guide covers the crate, the delivery methods and the damage-reporting windows. The pre-packing photos and videos are the record a damage report is compared against.
Before the piece arrives, the lighting planning checklist lists the site measurements worth confirming, since the factory provides installation manuals and technical guidance but no on-site installation; the fixture is installed by a professional you hire.
What does the 1-year warranty cover after delivery?
The refund policy states the warranty store-wide: all Josenart products come with a 1-Year Limited Warranty against manufacturing defects. The warranty sits on top of the factory testing rather than replacing it: the functional test and final inspection are meant to catch a fault before the piece leaves, and the warranty covers a fault that appears after it is installed. The 48-hour window for concealed transit damage is in the shipping policy; terms for returns and refunds are in the refund policy. One point in that policy is worth knowing before the fixture is installed: within 60 days of delivery you can choose a refund, and after that a warranty claim is resolved with replacement parts or a new fixture rather than a refund, so test the piece when it arrives.
The factory behind this process was founded in 2011, and josenart.com has sold online since 2018.
Sources
The engineering review, technical validation, stage quality control, functional test (switching, dimming), final inspection, pre-packing photos and videos, packing and installation statements come from the customization service page; the 48-hour damage window is from the store shipping policy, and the store-wide warranty and the 60-day refund window from the refund policy. Founding and online dates are from the about page. Table specifications are the published listing fields, and table prices are the listing prices on 2026-09-17.
Frequently asked questions
Is every custom fixture switched on before it ships?
Yes. After assembly each fixture is wired up and run; the functional test covers switching, and dimming where the fixture is dimmable. A final inspection follows.
Are custom light fixtures UL or CE certified?
Yes. Production includes technical validation for safety standards and certifications such as UL and CE. We check the delivery country on every order and ship each fixture with the certification required there: UL or ETL listing for the United States and Canada, CE marking for Europe. Copies of the certificates are available on request.
Can I get proof of the finished piece before it leaves the factory?
Yes. Real photos and videos are sent for confirmation before packing, and packing starts only after you confirm.
What if the fixture arrives damaged or wrong?
If the box is visibly damaged, refuse it and ask the carrier for proof of the damage. If you find damage after unpacking, contact us within 48 hours of delivery with your order number and photos, and keep the packaging; we handle the carrier claim and send a replacement at no cost, or refund the item if it is no longer available. If you receive the wrong item, contact us and we arrange the return and send the correct one.
Who installs the fixture?
Installation manuals and technical guidance are provided, but there is no on-site installation service; use a qualified electrician or installer.