Oversized fixtures (60 inches and over) ship the same way as a custom piece: an individual carton inside a reinforced wooden crate, by sea, then local delivery by UPS or FedEx, or curbside truck freight for larger and heavier items. Standard shipping is free worldwide, duties and import taxes are covered by us, and you see photos and videos of the finished piece before it is packed.
What is inside the crate?
Every lighting product leaves the factory with double protection: the fixture goes into its own carton, and that carton goes inside a reinforced wooden crate. Installation instructions are packed with the fixture. The customization service page states this packing for all lighting products.
Packing is the last step, not the first. Before the crate is closed, real photos and videos of the finished fixture are sent to you for confirmation, and only after you confirm does the packing start. The customization service page lists this as step 5 of the process.
Most listings carry a size band: Oversized means 60 inches and over, and Extra large means 40 to 60 inches. Most oversized pieces are chandeliers, pendant lights and floor lamps. The listings below are examples of Oversized and Extra large sizes, plus one furniture listing sized into the truck-freight group; prices are the listing prices recorded on 2026-09-17.
| Listing | Price (USD) | Published size and specification |
|---|---|---|
| 6-Light Chandelier Modern Lights with Clear Glass Shade | $1248.00 | Lamp body Dia 15.7" x H78.7" (400 x 2000 mm); E12 x6 included |
| Craft Alabaster Brass And Opal Globe Marble Chandelier | $468.00 | 3-light 9.4"D x 70.9"H up to 19-light; G9 bulbs included; 110-240V |
| White Round Drum Shade Rectangular Marble Base Arc Floor Lamp | $942.00 | Overall 61"W x 81"H (1549 x 2057 mm); marble base; E26 x2, 100W max |
| Integrated LED Modern 40 3/5" Dia Black Round Chandelier | $1150.00 | 6 / 8 / 10 heads; fixture height 70.9" (1.8 m); LED 3000K 24-40W |
| Evermore Chandelier - Modern Luxury Chandelier | $964.80 | 41" version overall 40.5" Dia x 78.5" H; min hanging height 30.25"; patina brass steel frame with linen shades |
| Oval Dining Table | $3598.80 | North American ash solid-wood legs; Walnut / Black; Small / Medium / Large (sized into the truck-freight group; curbside) |
Which orders go by truck freight instead of UPS or FedEx?
The shipping policy sets two delivery methods for the final leg inside the United States. Items that meet the standard size and weight limits of UPS or FedEx go by parcel. Larger or heavier items go by standard truck freight. The policy does not publish a numeric cut-off in inches or pounds, so the method for a borderline piece is confirmed when the order is placed.
Furniture is the clearest case for truck freight. The furniture collection includes accent chairs, accent tables, sideboards, dining chairs and tables, sofas, beds, TV stands, nightstands and bookcases. A solid-wood dining table of this size falls in the larger-and-heavier group the policy sends by truck freight; the method is confirmed when the order is placed.
Outside the United States, the final delivery is made by a local carrier, and free standard shipping still applies. Curbside means the trucking company brings the crate to the kerb outside your address; moving it inside and setting it up is done by you, so have more than one person available.
Cost does not change with the method. Standard shipping is free worldwide on every order, including Alaska, Hawaii, remote addresses and oversized or heavy items, and duties and import taxes are covered by us, with no extra charges on delivery. The shipping policy is the source for every statement in this section.
What happens on delivery day?
For a truck-freight delivery the carrier phones you at least 24 hours before the delivery and agrees a delivery window, usually about four hours wide. If no one is home when the truck arrives, a re-delivery fee applies.
Timing before that call follows the standard estimate of approximately 4 to 7 weeks in total after final drawing approval; the production and shipping time guide walks through each stage.
What should I do if the crate arrives damaged?
If damage is visible on the crate or carton when it arrives, do not accept or sign for it. Ask the carrier to provide proof of the damage (a damage notice), then contact us right away. Refusing a visibly damaged delivery costs you nothing.
If the crate looks fine but the fixture is damaged when you unpack it, contact us within 48 hours of delivery with your order number and photos of the damage and of the packaging, and keep all the packaging until the issue is resolved. We handle the claim with the carrier and send you a replacement at no cost; if the item is no longer available, we refund it instead.
Because the crate holds a piece you already saw in photos and video before packing, a damage report can be compared against the pre-packing record of the fixture.
Sources
Packing, photo and video confirmation, the delivery methods, the 24-hour call, the four-hour window, the re-delivery fee, the damage steps and the free shipping statement come from the customization service page and the store shipping policy. Size bands are the published listing fields. Table dimensions are the published listing specifications, and table prices are the listing prices on 2026-09-17.
Frequently asked questions
Will I see the fixture before it is packed?
Yes. Real photos and videos of the finished piece are sent for your confirmation, and packing starts only after that.
Does an oversized crate cost more to ship?
No. Standard shipping is free worldwide, including Alaska, Hawaii, remote addresses and oversized or heavy items. Expedited options are quoted on request before you order.
Who brings a truck-freight delivery inside?
Nobody from the carrier. Truck freight is curbside: you accept and unload at the kerb and move the item inside yourself. Have more than one person present.
What is the deadline for reporting damage?
Refuse visibly damaged packages at the door and ask the carrier for proof of the damage. Damage found after unpacking must be reported within 48 hours of delivery with your order number and photos, and the packaging kept. We handle the carrier claim and send a replacement at no cost.
How much notice does the freight carrier give?
At least 24 hours by phone, with a delivery window of usually about four hours. A re-delivery fee applies if no one is home.